01442 418800Time and Attendance Systems for Call Centres
Specific Attendance Solutions for call centres
Benefits of specific Time and Attendance Solutions for your Call Centre environment
Since a call centre typically operates using a high number of staff and multiple shift patterns, you need the ability to plan schedules and maintain workforce visibility so you know when planned schedules are not filled. Our Time & Attendance Systems for call centre environments are designed for that purpose, and offer the following features:
- Offers hotdesk clocking, facial recognition and smart terminals for recording attendance.
- Alerts team leaders about worker lateness.
- Provides an overview of attendance at a glance.
- Provides Job Costing for specific client campaigns.
- Enables Employee Self Service for your Call Centre representatives, allowing them to manage their Time and Attendance by requesting absences, viewing hours worked and checking remaining holiday.
- Can integrate with Access Control for your building or department.
Increase workforce visibility and productivity
Maintaining workforce visibility within your Call Centre is critical to meeting your business goals. You need to know staff attendance levels at all times, and whether these correspond to your planned schedules.
Our Time & Attendance Systems enable your staff to clock in using a range of different methods to suit your organisation’s requirements, whether it’s wall-mounted smart terminals, facial recognition or hot desk clocking via a PC. This provides you with real time attendance data for your workforce. With our intuitive Staff Planning software, you can create schedules ensuring the most efficient coverage of your workforce requirements. Alerts are then generated for anomalies such as lateness or absence, which can be sent directly to team leaders, so any attendance issues can be rectified immediately.
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Save money and reduce administration
Manually calculating working hours and administrating leave can be time-consuming, and introduce data entry errors. Bodet’s Time & Attendance Solutions automate these processes for you. Our software creates an export for your payroll system which contains accurate data for all hours worked. With our Absence Management module, you enable employees to request time off within our Time & Attendance System, which then sends an authorisation request to their manager.
If your call centre manages campaigns for multiple clients, our Job Costing module allows you to track staff hours worked against each specific project. This provides more information when it comes to making financial decisions on future client jobs, allowing for increased profit.
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Improve staff communication and engagement
Maintaining communication and engagement with a workforce split across different shift patterns can be a challenging task. However, since engaged staff perform at a high level and are more productive, failing to do so will negatively affect business performance.
Bodet’s Self Service module allows staff to take ownership of their own working processes, through the ability to view their own Time & Attendance data, such as clockings, absences and balances, and make absence requests. With our range of clocking in systems, such as the Kelio Visio X7 Smart Terminal, you also gain communications capabilities such as sending and receiving messages, displaying company notices, running staff surveys and operating a virtual suggestions box.
ASK BODET HOW TO CUSTOMISE YOUR TIME AND ATTENDANCE SOLUTIONHear from our customers
DVLA
Call Centre
The planning time and attendance module enables our organisation to use the system to plan the shifts of employees. It makes it easier when we have to allocate a team to a special task.
Heulwen Thomas
Coordination Manager
NFU Mutual
Call Centre / Insurance
The Time and Attendance System is easy to operate for the administrator and is straightforward to use. The Time and Attendance Software can be hosted on a standard PC. It really helps us that the Time and Attendance System can be used for flexible working hours.
Julian Cutler
Senior Workplace Analyst
